As the number of ways people can contact companies increases, contact center satisfaction has decreased, says a survey from BoldChat, LogMeIn and Ovum.
See on telecompetitor.com
via Tumblr http://mymarketingfile.com/post/150723486883
Wednesday, September 21, 2016
Contact Center Satisfaction Negatively Impacting the Customer Experience - Telecompetitor
As the number of ways people can contact companies increases, contact center satisfaction has decreased, says a survey from BoldChat, LogMeIn and Ovum.
See on telecompetitor.com
via Tumblr http://mymarketingfile.com/post/150723486883
